PERMIT PORTAL HELP GUIDE

Welcome to the Parking Permit Portal

This portal allows you to apply for, manage, and renew your parking permits conveniently in one place. Before submitting a request, please take a moment to review all parking regulations, including where your permit is valid and any restrictions that may apply. Ensuring you understand these guidelines will help you determine whether a parking permit is the right option for you.

For more information, please visit New parking permit application and renewal process - Parking permits | City of Ottawa

IMPORTANT INFORMATION

Per City Council Approval Policy, landlord documents and authorization letters must be dated within the last 12 months. Documents older than 12 months will not be accepted.

Table of Contents

  1. Adding Vehicles to Your Account
  2. Applying for Parking Permits
     2.1 Small Business Identity Card Parking Permit
     2.2 Guest Parking Permit
     2.3 Residential On-Street Parking Permit
     2.4 Temporary Consideration Parking Permit
     2.5 Visitor Parking Permit
  3. Daycare and Volunteer Permits

1. Adding Vehicles to Your Account

Submitting this form only adds a vehicle to your account. It does not submit a permit application.

  1. Select Menu on the left side of the screen.
  2. Click Vehicles from the dropdown menu.
  3. Select Add Vehicle/Unique Identifier on the right side. A pop-up window titled Vehicles will open.
  4. Complete all required fields (fields marked with * are mandatory).
    • For the field “Is this a visitor vehicle?”, select Yes only if you are adding a visitor licence plate for a Visitor Parking Permit.
  5. If you are applying for a Special Event, Healthcare, Music, or Guest Parking Permit, use the following unique identifiers instead of a plate number (replace XXXXX with the last five digits of your phone number):
    • SPECXXXXX – Special Event & Funeral
    • HEALTHXXXXX – Healthcare
    • MUSICXXXXX – Music
    • GUESTXXXXX – Guest
  6. Click Save.
  7. Check the Accept Terms* box, then click Submit.


2. Applying for Parking Permits

    A credit card is required when applying for a parking permit. While a credit card may be stored on file, it will not be charged automatically after the application is submitted for approval. Once a permit is Approved, an email is sent to confirm payment. Once confirmed, another email is sent with the invoice and permit attached. Please note that a non-refundable service fee will be applied to online payment: 

    • 1.95% for credit card transactions 
    • 1.50% for Visa/Mastercard Debit transactions 
    When you create an account and enter your address, the Ottawa Permit Portal automatically determines whether you are eligible for Residential On‑Street, Visitor, or Guest Parking Permits. If you live outside a designated zone, these permits will not be available for selection.

    1. Select Menu, then Permits.
    2. Click Add Permit.
    3. Complete all required fields (mandatory fields are marked with an asterisk).

    To verify your Residential On-Street/Visitor Zone
    Visit the City of Ottawa website:     On-street parking permit (residential) | City of Ottawa

    To verify if your address is in a Guest Parking Zone
    Call 3-1-1 or 613-580-2400 (option 6).
    Agents are available Monday–Friday, 8:30 a.m. to 4:30 p.m. (excluding statutory holidays).

    After submitting an application:

    • If denied, you will receive an email explaining the reason.
    • If approved, you will receive an email requesting payment. Once payment is completed, you will receive the invoice and permit by email.

    To pay and print permits from the Permit-Portal:

    1. Select Menu, then Permits.
    2. Applications labelled Approved – Unpaid can be paid by clicking the blue circle with the white arrow, then Make Payment.
    3. After payment, applications labelled Approved can be printed by clicking the blue circle with the white arrow, then Print Permit.

    2.1 Small Business Identity Card Parking Permit

    Processing Time: Up to 5 business days (Monday–Friday, 8:30 a.m. to 4:30 p.m.)

    1. Select Menu, then Permits.
    2. Click Add Permit.
    3. Complete all required fields (mandatory fields are marked with an asterisk).
    4. Under Permit Vehicle(s)/Unique Identifier(s)*, select your vehicle.
      • If it does not appear, use Add Vehicle/Unique Identifier to add it.
    5. Under Eligible Permits, select Small Business Identity Card Parking Permit.
    6. Under Available Permit Options, select the same permit type.
    7. Select your Start Date. The end date will auto-generate (this permit is valid for one year).
    8. Upload the Vehicle Registration.
    9. If the registration is not in your name, upload a dated Letter of Authorization from the vehicle owner.
    10. Click Add to Cart and review your order. 
    11. Select Accept Terms*, then Submit

    This is an application submission only. Payment is required after approval.

    2.2 Guest Parking Permit

    Processing Time: Up to 5 business days (Monday–Friday, 8:30 a.m. to 4:30 p.m.)

    1. Select Menu, then Permits.
    2. Click Add Permit.
    3. Complete all required fields (mandatory fields are marked with an asterisk).
    4. Under Permit Vehicle(s)/Unique Identifier(s)*, select your unique identifier (e.g., GUEST99999).
      • If it does not appear, use Add Vehicle/Unique Identifier to add it.
    5. Under Eligible Permits, select the correct zone (e.g., Glebe East Lansdowne – Guest).
    6. Under Available Permit Options, select Guest Parking Permit.
    7. Select your Start Date. The end date will auto-generate (this permit is valid for one year).
    8. If you rent your residence, upload a dated, signed Property Owner Authorization Letter confirming:
      • You reside at the address
      • No off-street parking is available
    9. Click Add to Cart and review your order.
    10. Select Accept Terms*, then Submit

    Payment is required only after approval.

    2.3 Residential On-Street Parking Permit

    Processing Time: Up to 5 business days (Monday–Friday, 8:30 a.m. to 4:30 p.m.)

    1. Select Menu, then Permits.
    2. Click Add Permit.
    3. Complete all required fields (mandatory fields are marked with an asterisk).
    4. Under Permit Vehicle(s)/Unique Identifier(s)*, select your vehicle.
      • If it does not appear, use Add Vehicle/Unique Identifier to add it.
    5. Under Eligible Permits, select your zone (e.g., Glebe East – Residential).
    6. Under Available Permit Options, choose one:
      • Yearly Residential On-Street Parking Permit (one annual payment)
      • Monthly Residential On-Street Parking Permit (monthly application + payment)
      • Annual Pre-Authorized Payment Plan – Residential On-Street (automatic monthly debit)
    7. Select your Start Date. Please note that the Yearly and Annual Pre Authorized Permits can only start on the 1st of the month selected. 
    8. Upload the Vehicle Registration.
    9. Additional documentation requirements:
      • If the vehicle registration is not in your name: Upload a dated Vehicle Owner Authorization Letter.
      • If the vehicle registration address differs from the permit address: Upload Student Enrollment Proof (if applicable).
      • If renting: Upload a Tenant Lease Agreement or Property Owner Authorization Letter confirming residency and lack of off-street parking.
    10. Click Add to Cart to review your order
    11. Select Accept Terms*, then Submit.

    Payment is required only after approval.

    2.4 Temporary Consideration Parking Permit

    Important: For residents living in condominiums or high‑rise buildings, please note that parking permit applications must be submitted by the Property Manager or Condo Corporation on behalf of all affected residents.

    Individual requests will not be accepted.

    These requests must be reviewed by a Traffic Specialist to confirm whether the number of vehicles, the requested duration, and the specific location can be accommodated without creating significant impacts on parking availability, traffic flow, or nearby residents.

    Processing Time: Up to 8 business days (Monday–Friday, 8:30 a.m. to 4:30 p.m.)

    1. Select Menu, then Permits.
    2. Click Add Permit.
    3. Complete all required fields (mandatory fields are marked with an asterisk).
    4. Under Permit Vehicle(s)/Unique Identifier(s)*, select all vehicles affected.
      • If it does not appear, use Add Vehicle/Unique Identifier to add it.
      • Multiple vehicles may be selected.
      • Vehicles cannot be added after approval; a new application must be submitted.
      • Under Eligible Permits, select Temporary Consideration Parking Permit.
      • Under Available Permit Options, select one of the following:
        • Temporary Consideration Parking Permit - 1 Month
        • Temporary Consideration Parking Permit - 3 Weeks
        • Temporary Consideration Parking Permit - 2 Weeks
        • Temporary Consideration Parking Permit - 1 Week
      • Select a future start date (approval may take up to 8 business days).
      • Upload documentation under Temporary Consideration – Proof of Displacement, including:
        • Work location
        • Reason for request
        • Total number of vehicles/permits required
      • If applying as a Property Manager or Condo Corporation, upload supporting documents under the applicable category.
      • Click Add to Cart and review your order.
      • Select Accept Terms*, then Submit.

      Fees apply per vehicle. Payment is required only after approval.

      2.5 Visitor Parking Permit

      Processing Time: Up to 5 business days (Monday–Friday, 8:30 a.m. to 4:30 p.m.)

      1. Select Menu, then Permits.
      2. Click Add Permit.
      3. Complete all required fields (mandatory fields are marked with an asterisk).
      4. Under Permit Vehicle(s)/Unique Identifier(s)*, select the visitor's vehicle.
        • If it does not appear, use Add Vehicle/Unique Identifier to add it.
      5. Under Eligible Permits, select your zone (e.g., Glebe East – Residential).
      6. Under Available Permit Options, select one of the following:
        • Visitors Parking Permit - 2 Weeks
        • Visitors Parking Permit - 1 Week
      7. Select your Start Date.
      8. Upload the Visitor’s Vehicle Registration.
      9. If the vehicle is not registered to the visitor, upload a dated Vehicle Owner Authorization Letter.
      10. Upload the Visitor’s Driver’s Licence.
      11. If you rent your residence, upload your Tenant Lease Agreement or a Property Owner Authorization Letter confirming residency and lack of off-street parking.
      12. Click Add to Cart to review your order
      13. Select Accept Terms*, then Submit.

      Payment is required only after approval.

      3. Daycare and Volunteer Permits

      Please note that these permits are valid for the calendar year only (January 1 - December 31).  All permits, regardless of application date, expire on December 31.